Free Shipping on Order Total Above Rs. 5000  | All items are international quality. Excellent customer service guranteed!  | 7 Day Replacements Accepted  

Customer Support 0317-4714388 | Nationwide Cash On Delivery

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DELIVERY
  • All orders placed on the website are processed within 24 working hours
  • Once the order is processed, the order will be delivered within 2 working days in Karachi and within 3-4 working days outside Karachi
  • We delivery via TCS using tracked service. Hence, you can track your order and time of delivery using the tracking ID that TCS texts you
PACKAGING
  • All items are packed in multiple layers of packaging before being dispatched
  • The packaging layers include: butter paper, dust cover, plastic sheet, bubble wrap, and finally the Silk Avenue branded and laminated bag
  • In order to bring excellent prices to you, the bags are not stuffed with paper inside from the factories as it increases costs by a huge margin
  • Some bags may take 1-2 days of use before coming in their normal shape
CUSTOMER SERVICE
  • We are proud to be one of the few brands in Pakistan that take pride in providing excellent customer service to all our customers
  • If there is any issue, miscommunication, or confusion, do not hesitate to get in touch via phone call, email, or a message at our Facebook/Instagram profiles. We will make sure your issue is resolved within 24-48 working hours
ORDER CANCELLATIONS
  • Please know the order cannot be cancelled once it has been processed and has left our warehouse.
  • If you want to make any changes to your order or want to cancel it, kindly email, message or call us as soon as possible within working hours. Order modifications depend on the order status at the time of communication
RETURNS
  • Returns are accepted within 7 working days of order delivery
  • No refunds accepted, only replacements
  • Replacement can be with any item from the website, customer bears the return charges

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