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DELIVERY
- All orders placed on the website are processed within 24 working hours
- Once the order is processed, the order will be delivered within 2 working days in Karachi and within 3-4 working days outside Karachi
- We deliver via TCS and TRAX logistics using tracked service. Hence, you can track your order and time of delivery using the tracking ID that is sent as a text message to you by the courier company
- All items are packed in multiple layers of packaging before being dispatched
- The packaging layers include: butter paper, dust cover, plastic sheet, bubble wrap, and finally the Silk Avenue branded and laminated bag
- In order to bring excellent prices to you, the bags are not stuffed with paper inside from the factories as it increases costs by a huge margin
- Some bags may take 1-2 days of use before coming in their normal shape
- We are proud to be one of the few brands in Pakistan that take pride in providing excellent customer service to all our customers
- If there is any issue, miscommunication, or confusion, do not hesitate to get in touch via phone call, email, or a message at our Facebook/Instagram profiles. We will make sure your issue is resolved within 24-48 working hours
- Please know the order cannot be cancelled once it has been processed and has left our warehouse.
- If you want to make any changes to your order or want to cancel it, kindly email, message or call us as soon as possible within working hours. Order modifications depend on the order status at the time of communication
- Returns are accepted within 7 working days of order delivery (14 working days of order placement)
- No refunds accepted, only replacements
- Replacement can be with any item from the website, customer bears the return charges
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